![]() ![]() You have plenty of opportunity to get out in front of that package. To take advantage of HAL, though, you’ll either need to contact FedEx directly (using their toll-free customer service line, 1-80) or you’ll need to jump on the website and initiate the HAL on your own.īefore you get started with that, though, it’s important to understand that you can only start the HAL process if your package hasn’t been loaded onto a delivery vehicle and scheduled for delivery that day. Other shipping services (like UPS, for example) regularly charge for this kind of delivery hold. They are always trying to add more value, always trying to grow their customer relations, and aren’t trying to squeeze every penny of profit from their customer base. The fact that this service is completely free is another testament to the way that FedEx sees their customers. Let’s run through this process together right now.įedEx offers the ability to pick up your package personally before delivery is attempted as a 100% free service that they call “ Hold at Location”. And it’s why they were able to promise “when it absolutely, positively has to be there overnight” – the competitive advantage that differentiated them from all other shipping companies and built the FedEx empire.īest of all, it (usually) takes nothing more than a quick phone call to FedEx to have your package held for you so that you can come and pick it up. It’s why they are able to route and move packages more efficiently than maybe anyone else in the business. This is why FedEx offers such accurate tracking information. One of the most innovative and technologically savvy logistics companies on the planet, FedEx really rose to prominence thanks to the investments that they made in their logistical chain. You’ll be glad to know that in the overwhelming majority of situations it’s really easy to pick up a package from FedEx before delivery has been initiated.Ī lot of this is due to the fact that FedEx really has their logistics nailed down pat. In this detailed guide we run through just about everything you need to know about picking up a package from FedEx before delivery is completed as well as having that package rerouted or held for you until you can come by and grab it yourself.Ĭan I Pick Up a Package From FedEx Before Delivery? Especially when you’re working with a company like FedEx, a company known for their world-class customer service. ![]() Luckily, though, it’s easier today than ever before to have your package rerouted. Most folks just don’t want to deal with the headache and hassle – and who could blame them? “Porch pirate” crime is skyrocketing year after year, but there are a whole bunch of other things that can happen to your package when dropped off and left unattended. There’s always a lot of stress and anxiety when you know you are going to be around to accept a package, even from a delivery services as reputable as FedEx. ![]()
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